Moto Business Service Nigeria Ltd

Leasing management: Shared Mobility

Privacy Policy

PRIVACY POLICY

Moto Business Service Nigeria Ltd (“MBSN”, “the Company”, “us”, “we”, “our”) of Block 91, Plot 11A, Aliu Animashaun Avenue, Lekki Phase 1, Lagos values your right of privacy and wants to ensure your safety while visiting this website.

We provide vehicle-leasing services to corporate organizations in the mobility service business (“Service”). Our operations are currently in Nigeria but we intend to expand to other African countries soon. In order to achieve our goal as a company, we consider it important to know about our visitors or customers (“you”). Through the process of learning more about you, a key issue for us is to respect and reliably secure your privacy in order to fulfil our social responsibilities through fair and faithful business activities. We endeavour to protect your privacy by conducting lawful, fair, and transparent processing through ensuring accuracy, integrity, and recency of personal data, and by taking appropriate security measures among other means under this “MBSN Privacy Policy” (this “Privacy Policy”), laws and regulations regarding personal data protection.

  1. Your Privacy Rights

This Privacy policy constitutes our commitment to your privacy, and it describes how and why we might collect, store, use, and/or share ("process") your personal data and any other information when you use our website. \You accept  both the contents of this Privacy Policy and the General Terms and Conditions on the website which are published and available at https://www.mbiz-service.com/ng/ and hereby give MBSN consent to save, process and use your Personal Data to the extent as allowed by law when you provide us with details of your Personal Data or by clicking on the “accept” button. . If you do not agree to any of these terms, it is advised you should not use this website or disclose any personal information on it.

  1. Applicability

This Privacy Policy applies solely to the website, which may contain links to third party websites for your convenience. MBSN has no control or responsibility whatsoever, for the content, privacy policies or practices of any third-party website which may collect both passive and personally identifiable information from you. The inclusion of any link(s) by third-party websites does not necessarily imply any recommendation or endorsement of the views by MBSN. By using links of third-party websites through the MBSN website, you expressly relieve MBSN from any and all liabilities arising from your visit or use of any third-party website(s). We advise you to read carefully, privacy policies of any or all third-party website(s) before submitting your data or information.

In addition to, or separately from this Privacy Policy, affiliate companies like Yamaha Motor Group may set forth individual privacy policies that may inform you about detailed information in relation to the processing of your personal data. In such cases, if any discrepancies arise between this Privacy Policy and any of those individual privacy policies, that individual privacy policy will prevail.

  1. Consent

You accept this Privacy Policy when you give consent upon access to our website. This Policy governs the use of our website by you and other stakeholders unless otherwise agreed through written contract.  You have the right to withdraw your consent at any time, provided that we do not have another legal basis to keep processing your Personal Data.

We may amend this Privacy Policy at any time by posting a revised version on our website or placing such notice at conspicuous points at our office facilities. The revised version will be effective 7-days after publication. We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.

 

  1. Your personal information/data

When you visit the website, we may collect passive information about your visit. Passive information is any form of aggregate data, navigational data, tracking data, click-stream data or historical data, which does not on its own personally identify you. Passive Information includes information collected through cookies and web beacons. When you submit other data through the website, we may also obtain and collect personally identifiable information. Personally identifiable information is information collected online that personally identifies you, such as your name, email address, or mailing address. MBSN provides you with the ability to “opt-out” of certain uses of such personally identifiable information. However, you should read and understand all the terms and conditions comprising the terms of use/user policy, privacy policy etc. available on the website before disclosing or submitting any data or information as we do not collect any personally identifiable information without your expressed consent and knowledge.

We may also use information provided by third parties like social media sites. Information about you provided by other sites are not controlled by MBSN and we are therefore not liable for how they use it.

  1. Usage of personal information/data

Personal data obtained by the us or may be used for the following purposes:

  • Verify your identity
  • Provision of services (including services that use information, such as vehicle information and location information, obtained through products, devices and other electronic devices you use)
  • Management of customer information and related records, and internal administration including sharing information with other companies
  • Collection and analysis of information, which includes market surveys in order to improve the quality of, develop, and enhance services provided by the company.
  • Handling of your inquiries, opinions, and requests
  • Quality evaluations or other internal evaluations of services provided by the company
  • Manage risk or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities
  • Detect, prevent, or remediate violation of Laws, Regulations, Standards, Guidelines and Frameworks
  • Ensure compliance with laws and other regulations
  • Improve MBSN services by implementing aggregate customer or user preferences
  • Marketing activities and analysis regarding services provided by the company
  • Introduction of information related to services provided by the company
  • Introduction, operation, and management of, and provision of various types of information for various events and campaigns conducted by or related to the company
  • Measure the performance of the MBSN services and improve content, technology, and layout.
  • Track information breach and remediate such identified breaches as well as ensure other security measures, such as access control and log acquisition are put in place
  • Manage and protect our information technology and physical infrastructure
  • Contact you at any time through your provided telephone number, email address or other contact details
  • Purposes of use for which separate notice is provided upon obtainment of the personal data in question; and
  • Other purposes permitted by applicable laws and regulations.

If after obtaining your personal data we change the purpose of use for which it is processed, we will process that personal data in accordance with applicable laws and/or regulations.

  1. Cookies

Cookies are small files placed on your computer’s hard drive that enables the website to identify your computer as you view different pages. Cookies allow websites and applications to store your preferences in order to present contents, options or functions that are specific to you. Like most interactive websites, our website uses cookies to enable the tracking of your activity for the duration of a session. Our website uses only encrypted session cookies which are erased either after a predefined timeout period or once the user logs out of the platform and closes the browser. Session cookies do not collect information from the user’s computer. They will typically store information in the form of a session identification that does not personally identify the user.

  1. Protection of personal information/data

We store and process your personal information on our system in Nigeria. Where we need to transfer your data to another country, such country must have an adequate data protection law. We will seek your consent where we need to send your data to a country without an adequate data protection law. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers and information access authorization controls.

  1. Transfer/sharing of personal information/data

MBSN is based in Nigeria and the information we collect is governed by the Nigeria Data Protection Act, 2023 (NDPA) and regulations made pursuant to the NDPA, the Nigeria Data Protection Regulations, 2019  (NDPR) and its Implementation framework including guidelines made pursuant to the NDPR; any regulations or guidelines made by a specific industry regulator as it relates to data protection (“Applicable Laws”).By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to Nigeria [and other countries].

Personal information may be shared by MBSN on an international basis with its parent company (“Yamaha Motor Company, Japan”), other subsidiaries and affiliates and such information may be further shared between internal product groups.

We may also share your personal information with third parties either at your expressed direction, such as when you request that we have a dealer contact with you or you authorize sharing of your personal information with a third-party business partner. MBSN shall not be responsible, in any manner whatsoever, for the handling of such information by these third parties who are responsible for their own privacy policies that would govern such collection, use and handling of this information.

From time to time, we may send you relevant information such as news items, statutorily mandated notices and any other essential information to aid the implementation of our business. We may also share your personal information in compliance with National or international laws; crime prevention and risk management agencies and service providers.

  1. Provision of Transfer/ sharing of Personal information/data by the store:

We do not disclose or provide your personal data to a third party, unless:

  1. we inform you about such disclosure or provision;
  2. you give consent yourself; or
  • that disclosure or provision is set forth in applicable laws or regulations.

We may share your personal data within the parent company and other subsidiaries to the extent necessary to achieve the purpose of use that you were notified of in advance. We provide your personal data to the following third parties, if it is necessary to provide your personal data to a third party other than those provided below, we will individually inform you to that effect: Contractors, Business partners and professional advisers.

Furthermore, MBSN only discloses Personal Data with other companies or individuals in the following limited circumstances:

  • [With other third-parties such as email service providers that perform marketing services on MBSN’s behalf].
  • With other non-affiliated companies for our everyday business purposes, such as to process transactions, maintain accounts, respond to court orders and legal investigations.
  • In response to a request for Personal Data, if we are required by, or we believe disclosure is in accordance with, any applicable law, regulation or legal process.
  • With relevant law enforcement officials or other third parties, such as investigators or auditors, if we believe it is appropriate.
  • In connection with, or during negotiations of, any merger, sale of MBSN’'s assets, financing or acquisition of all or a portion of our business to another company; and
  • With your consent or at your direction, including if we notify you that the Personal Data you provide will be shared in a particular manner and you provide such Personal Data.
  • We may also share aggregated or de-identified or anonymized Information, which cannot reasonably be used to identify you.
  1. Length of storage of personal information/data

We store your personal data for the period necessary to achieve the purpose of use or to perform our obligations under applicable laws and regulations. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

  1. Logging in from social media accounts

If you choose to register or log in to our services using a social media account, we may have access to certain information about you.

Our Services may offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform. If you log in using Facebook, we may also request access to other permissions related to your account, such as your friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission.

  1. Security

Some pages of the website use security measures to protect the loss, misuse and alteration of information that is transmitted through it. When you use a secure browser, all information you submit comes to us. We maintain our servers in locked facilities with secure access. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% safe and secure. As a result, while we strive to protect your personally identifiable information, we cannot ensure or warrant the security of any information you transmit, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. However, you can report network abuse and any risk of security violations to us.

  1. Minors’ online privacy protection

We do not knowingly solicit data from children under 18 years of age. By using our website or Service, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Service. It is possible that we may receive information pertaining to children under 18. If we are notified of this, as soon as we verify the information, we will immediately obtain parental consent or otherwise delete the information from our servers. If you become aware of any data we may have collected from children under age 18, please contact us at info.mbsn@mbiz-service.com .

  1. Data Confidentiality Rights

Your information is regarded as confidential and will not be divulged to any third party except under legal and/or regulatory conditions. You have the right to request sight of, and copies of any and all information we keep on you, if such requests are made in compliance with the Freedom of Information Act and other relevant enactments. While MBSN is responsible for safeguarding the information entrusted to us, your role in fulfilling confidentiality duties includes, but is not limited to, adopting and enforcing appropriate security measures such as non-sharing of passwords and other platform login details, adherence with physical security protocols on our premises, dealing with only authorized officers of the company.

  1. Links to Other Websites and Premises

Certain transaction processing channels may require links to other websites or Organisations other than ours. Please note that MBSN is not responsible and has no control over websites outside its domain. We do not monitor or review the content of other party’s websites which are linked from our website or media platforms. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us, and MBSN should not be regarded as the publisher of such opinions or materials. Please be aware that we are not responsible for the privacy practices, or content of these sites. We encourage our users to be aware of when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. NITDA will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

  1. Your Rights as a Data Subject

The law gives you certain rights in respect to your Personal Data MBSN holds about you. Below is a highlight of some of those rights. At any point while we are in possession of or processing your Personal Data, you, the Data Subject has the following rights:

  • RIGHT OF ACCESS – You have the right to request a copy of the information that we hold about you. We will respond to your access request within one-month of receiving your request. Where we are not able to provide this personal data to you within the One-Month timeline provided by the Applicable Laws, we will communicate same to you, and may request an additional time within which we will provide the information to you. Your Personal Data shall be provided to you in a structured, commonly used and machine-readable format.
  • RIGHT TO RECTIFY – You have the right to correct the Personal Data we hold about you that is inaccurate.
  • RIGHT TO BE FORGOTTEN – In certain circumstances you may ask for the data we hold about you to be erased from our record.
  • RIGHT TO RESTRICT PROCESSING – Where certain conditions apply, you have a right to restrict processing of your Personal Data.
  • RIGHT TO PORTABILITY – You have the right to have your Personal Data transferred to another organisation.
  • LODGE COMPLAINT – You have a right to lodge a complaint about the handling of your Personal Data with the Nigeria Data Protection Commission (NDPC) at https://ndpc.gov.ng/
  • RIGHT TO OBJECT – You have the right to object to the Processing of Personal Data.

NDPC’s website (https://ndpc.gov.ng/) has a wealth of useful information in respect of your rights over your Personal Data. If you wish to exercise your rights, you may contact our Data Protection Officer Ogechukwu Uyanwune <Uyanwune.o@mbiz-service.com> or you may write to us at Block 91, Plot 11A, Aliu Animashaun Avenue, Lekki Phase 1, Lagos

  1. Breach/ Privacy Violation

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data, Moto Business Service Nigeria Ltd shall within 72 (Seventy-Two) hours of having knowledge of such breach report the details of the breach to the Commission.

Furthermore, where we ascertain that such breach is detrimental to your rights and freedoms in relation to your Personal Data, we shall within 7 (Seven) days of having knowledge of the occurrence of such breach take steps to inform you of the breach incident, the risk to your rights and freedoms resulting from such breach and any course of action to remedy said breach. 

  1. Governing Law

This Privacy Policy is made pursuant to the Nigeria Data Protection Regulation (2019) and other relevant Nigerian laws, regulations or international conventions applicable to Nigeria. Where any provision of this Policy is deemed inconsistent with a law, regulation or convention, such provision shall be subject to the overriding law, regulation or convention.

  1. Dispute resolution

If you have any demands, inquiries, or requests regarding the processing of personal data or if you need a possible violation of rights to be addressed, please contact the following address in writing:

Moto Business Service Nigeria Ltd

Block 91, Plot 11A, Aliu Animashaun Avenue

Lekki Phase 1

Lagos

Office: +234 901 900 1313 

  1. Amendments

MBSN reserves the discretionary right to amend any of the terms and conditions of this policy without any prior notice and any such amendment shall be applicable and binding on the visitor or user of the website.

  1. Contact information

If you have questions or concerns regarding this Privacy Policy, please contact us at info.mbsn@mbiz-service.com  or at the following address: Moto Business Service Nigeria Ltd, Block 91, Plot 11A, Aliu Animashaun Avenue, Lekki Phase 1, Lagos, +234 901 900 1313.

I agree to Moto Business Service Nigeria Ltd is using my personal data to carry out my request in line with its Privacy Policy.

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